FAQ

On settings page, there are specific tabs for each module and function. Records in Vault and Subscriptions in Payments are stored with “Category” and “Sub-Category” attributes. A default list is provided. You may want to review this list and add any additional category and sub-category you need to capture your data.

Additionally, for Payments, you need to add your default currency and list all Payment Mode information. Payment Mode means, how you pay your bills. This includes Credit Card, debit Card, Bank account, Cash, PayPal, Paytm, etc. Do not enter card numbers or account numbers. You just need to provide a name that you can identify. Expiry date of cards is a valuable information for reporting.

Signing up with email gives you added security as you are using an additional password to sign into Tralcer. Your registered email and password will be required to login; always.

Tralcer does not collect or extract any information from any of your social media accounts. Tralcer only uses your social media account to authenticate your access. To respect privacy, we DO NOT search social media accounts to report public information about you or your contacts.

To address the different needs of individuals and organizations in terms of functionality, Tralcer differentiates these accounts. Future enhancements will add more but different functionality for each user type. Therefore, we advise you to sign up for the appropriate type of membership.

Since each type of membership has different entitlements and connection history, Tralcer does not allow change of membership types. However, members can cancel their existing membership and sign-up for new membership type.

Any valid email ID can be used to sign up in Tralcer. Google, Outlook (including Hotmail and live) and Yahoo email IDs are supported for Import of address book and bi-directional synchronization. Tralcer accepts non-supported email IDs in user profile to share with their contacts to maintain data accuracy.

Change password option is available in Settings tab. Follow the instructions to change your password.

Your username will be one of your email addresses. Please try each of your email addresses. If you have added gmail email ID to your profile, you can login using Google. If you have added the login ID for Facebook or LinkedIn, you can login using one of those methods too. To ensure our member privacy and security, we cannot disclose usernames.

Invite and encourage your contacts to join Tralcer. Once they join Tralcer, you are connected with your contacts with dynamic updates happening to your addressbooks.

You can invite your friend from your Tralcer Connections page by clicking on bubble or . This initiates an email which you can send to your friend. Tralcer initiates email only if email service is configured on the device; not from email web clients.

Currently you can link and sync with your Google, Yahoo and Outlook address books. There is no limit to number of accounts you can link and sync. You can add other email addresses to your profile so that you can share them with your contacts. Adding all your address books gives you benefits of controlled privacy and sharing.

No. Currently we have not set any limits on number of contacts you can store on Tralcer. However, while syncing to external email address books, there could be restrictions applied by the emails service providers. At the time of writing this document Gmail has a maximum limit of 25,000 contacts per user it can store (https://support.google.com/a/answer/1146409?hl=en) and iCloud, there by iPhone has a limit of 50,000 contact cards (https://support.apple.com/en-us/HT202158).

Linking is to read-in the contact details stored in email address books and keep it connected for dynamic updates. This is a one-time process. Syncing is the process of dynamic update of contact list across all linked address books. Any edit, add or delete in Tralcer contact list gets propagated to all linked email address books. Similarly, any edit of add in any of your email address book will propagate to Tralcer and then to other linked address books.

Invitation to non-linked email would be an email inviting you to join Tralcer. Login to your Tralcer account and invite the contact from your Tralcer account. Once your contact accepts the invitation, you will be connected. It is ideal to have all your email IDs listed in Tralcer. This will avoid receipt of redundant email invites.

By default, Tralcer only shares information fields that you set for the Group “All” in Privacy Settings.

Automatic sync from linked emails is scheduled for once in 24 hours. Hence you do not see instant changes in Tralcer. However, if you want an immediate update of a change made in email address book, you can initiate manual sync by clicking on the “Sync” button in Profile page, Connections page or Settings page. On the other hand, edits made in Tralcer reflect almost instantaneous into the linked email address books.

This is by design to prevent the disastrous impact syncing of an accidental deletion of all contacts from one linked email address books. You will have to delete the relevant contacts in the Tralcer address book if the delete is intentional. Any contact deleted in Tralcer is deleted from all linked email address books.

vCard helps you in sharing your personal information with any contact in your address book. This is required only till they join Tralcer. Once they join Tralcer, you can get connected.

Groups helps to organize your contacts and is the back bone for setting your privacy. Groups also facilitate effective management of contacts and gives you one click access to initiate an email to all members of a group.

No. You have complete control over your information. Visibility to the data is controlled through Contact groups. You can decide what information is seen by which contact group. Privacy settings are applied at the “Settings” page.

Yes. Tralcer provides you micro-level privacy settings. E.g.: You can share your home address with a friend, still hide from a vendor. Both are your contacts, still have different levels of access to your information which is set be you.

Yes; Except “All”, “Organizations” and “Ungrouped”; because these three are system groups.

Yes. You can add a contact into multiple groups. You can have a contact added to “Colleagues” and “Friends”.

Combination of all. E.g.: If a contact is in “Colleagues”, he sees your work email. If he is in “Friends”, he sees your personal email. If he is in both groups, he will see both work and personal emails.

No. Different mail servers handle groups differently. Hence, we are unable to write or sync group information with these address books.

Currently, two – one for home and one for work.

“Not Connected” means that the contact is a member of Tralcer and you have his/her information in your address book. Contacts in “Who has my info” are Tralcer members who have at least one of your email id’s in their address book, but you do not have their email id in your address book.

If you want unlink any of your emails, simply delete them from your profile. If an email is added and verified and not linked, it can still be shared with your contacts. Synchronization will happen only with linked emails.

You can choose to use the modules you prefer

You cannot change your user name. Your registered email ID is your username. If you have verified more email addresses in your profile, you can use any of those emails as user name. If you used a password option, password remains same. If any of your email is your social media profile, you can use social media sign in option to access your account.

Your account ID is linked to the sign-up email. Hence it cannot be deleted.

Close account option is in Settings page, General tab.

All your data is purged and it cannot be recovered. All data includes all information in your profile, your complete contact list, any records you have stored in Vault, all subscription list, all your payment modes. In short, there will not be any trace left. This does not affect address book in any of your linked emails.

Yes. We recommend you adding all your emails ids. This helps you to share your contact details with all your connections based on privacy settings. You will not be able to link, import or synchronize contacts with non-supported emails.

Export contacts from non-supported email ID and import them to a Gmail, Hotmail, Outlook or Yahoo ID which is inked to Tralcer.

Tralcer Vault is not just a static repository of files and folders in the cloud. It is an intelligent repository. It stores documents as records with intelligent meta tags. There are three key differences.

1. A record can have multiple files in it. An example could be property document which has PDF and JPG files. Tralcer Vault takes it all in one record and assign information (meta tag) relevant to that record. This makes it easier to locate the record.
2. Tralcer Vault can remind you to renew your driver’s license and passport and any other record which has renewal date well before it expires.
3. Tralcer Vault helps you to securely share sensitive personal record by dropping the record directly into the vault of your connection. There is no Link sharing or email sent. You can also set a time validity and the record will be removed from their vault on the set date.

Tralcer Vault is an integrated module of Tralcer. There is no separate pricing for the module.

On Web, drag & drop to the “Add Record” window or browse and add from folders. Multiple files can be added to one record.

On Android and iOS, browse and add from device or use device camera.

One record can contain multiple files. Tralcer supports up to 25MB per record.

Name of the record, renewal date if applicable and type of record are the information entered while adding a record to Vault. The details added are the properties of the record that helps user in easy retrieval and timely reminder of renewal if applicable.

There is no separate sign up or Login required for Tralcer Vault. Tralcer is an integrated product and single sign on gives access to all modules.

Select the record to share and click on the share icon to share. Records can be shared within Tralcer with other Tralcer members, where no file or link transfer happens over the internet. Share record appear in receiving person’s Vault. Records can also be shared with people outside Tralcer thorough a 7 days valid URL.

When a renewable record is added to Tralcer Vault, user adds renewal date. Tralcer Vault uses this date for reminders.

Physical files and information provided by the user.

Use “Add new Record” to add documents from Google drive to Tralcer Vault. Google drive and other online storage stores documents as individual files. Tralcer stores them as records; means multiple files (documents) can be in one record. This is particularly helpful when each page of a multi-page record is stored as multiple files (documents) and when one record has multiple file formats.

Yes. Like any other renewal reminders user will be reminded based on reminder settings.

No. Google drive and other online storage stores documents as individual files. Tralcer stores them as records; means multiple files (documents) can be in one record. This is particularly helpful when each page of a multi-page record is stored as multiple files (documents) and when one record has multiple file formats.

You do not disclose any sensitive information. In fact, we recommend you do not enter your card numbers or account numbers. You only need to enter a name which you can identify. E.g.: ABC bank VISA, XYZ Checking account, PayPal, Cash, etc.

This is to capture payments which are non-recurring. E.g.: There could be a deposit which needs to be paid in two installments on two specific dates.

Add them as 2 payments with Monthly frequency. E.g.: Payment 1 on 1^st of the month and Payment 2 on 16^th of the month; both with annual payment cycle.

Currently Tralcer support one currency. This is to facilitate more accurate analysis. You need to convert any other currency to default currency.

Payment analysis reports are generated from multiple components of data. It contains data on past payment made and future payments. It cannot be exported or shared. You can however take screenshots of analysis, store them in your Tralcer vault and securely share with your connections.

Currently Tralcer do not have custom reports. We would like to hear from you if you are missing any reports.

Any payment which is not set for auto payment is a manual payment. This applies to all payment modes.

Any payment mode used for any past payment will continue to appear in reports.

Currently email alerts will be send to the primary email used to sign up in Tralcer.

Tralcer supports only alphabetic support.

Last payment date is applicable to term based payment. E.g.: a car lease has a term and there is a last payment date.

Payment will never be deleted and it contributes to analysis. Amount of that payment will not appear in your further payment commitments and analysis.

When there is a price change, edit the current entry with new amount and next effective due date. Enter new price change date if applicable. If not applicable, delete the date. Your amount you paid in the past does not change; only future amount changes.

Current filter allows you to view upcoming payments in the next 30 days. Currently there is no filter for active / inactive payments.

Coming Soon

Sub-category in Tralcer Payments is called “Payment Type”. You can add new category and Payment Type on Payments tab on settings page. To add a new Payment Type, select the desired Category, and add.  New category ca be added when no selection is active. Image below shows how to add Category and Payment Type.

We will send updates to all registered users regarding changes, system updates, release of new functionality or any other information relating to your account. Most of this information will appear in your in App “Updates” window. We reduce email communication as much as possible. In the event of un-avoidable circumstances like an unlikely event of system outage, we will

Tralcer do not allow search of its member database. This is to respect personal privacy of members. You can search for connected or non-connected contacts in your own address book.

You can block selected contact in your contact list so that they do not get any more updates from you. You do not get any update from blocked connection as well.

They will have the information as per the last update before you blocked them. After being blocked, your name will appear as “Not Connected” in their list.

No. We do not show block status to your contacts. However once blocked your name will appear as “not connected” in your blocked connection’s list. Whenever you remove the block status, contact will return to the connected status.

No. Tralcer will not send any invitation to anyone. User invites their contacts. To avoid spamming, we made this intelligent. A Tralcer member will never get an invitation email from anyone on any of the email IDs verified in his/her Tralcer profile. Tralcer member always get invitation to connect, which is an in-app notification.

Tralcer can be used by individuals and organizations. The app permits users to sign up either as an individual or an organization. Based on the type of user the app automatically configures its menus and workflow to suit the needs of individuals or organizations.

While every email application provides an address book feature, these are static address books. The information in these address books remain unchanged unless one edits it. Moreover, one has no means to verify if the information in these address books is current and accurate. Tralcer connections uses a different workflow. Each contact card in your address book is owned and managed by the original owner. Therefore, as long as the original owner makes the necessary changes to the information as they happen, their information in your address book gets dynamically updated. Therefore, each user of Tralcer connections only need to update their own profile and not worry about editing or updating others contact information.

Tralcer Vault is not just a static repository. It is an intelligent repository. It understands the type of document stored. As an example, if one were to store one’s driver’s license in Tralcer Vault, the system understand that the stored item is a driver’s license and therefore it will have a serial number, an issue date and an expiry date among other information. Tralcer Vault stores such information as a meta tag to the document. Now this document is searchable and indexable. Tralcer Vault can even remind you to renew your driver’s license well before it expires. You can store an offline copy on your mobile device or even securely share the document with anyone, for a specified period of time.

Tralcer Payments does a lot more than payment reminders. It provides configurable summary and spend reports. It also understands the payment modes attached to each payment. So, if anything changes it alerts you. As an example, if you terminate one of your credit cards, it is very difficult to remember which payments were attached to this card. With Tralcer Payments, the system understands such changes and identifies potential issues and alerts users to make the necessary changes.

Tralcer is designed to provide a very easy migration. The system can directly read information from commonly used address books like Google, Microsoft and Yahoo. It can also read address book information from your smartphones that use Android or iOS. Therefore, the process of migration easy, quick and does not involve re-entry of existing information.

The Tralcer app is a free trial (on web, Android and iOS) until Mar 31, 2018. Thereafter these will be a very affordable annual subscription fee if US$4.99/per year for individuals and US$14.99/ per year for organizations.